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IT Support Analyst II
Location: Downtown Los Angeles, CA
Schedule: 9/80 Schedule, Every Other Friday Off
Work Type: 100% On-Site
Compensation: $46.52 - $50.54/hr DOE
Employment Type: Contract, Up to 6 Months

We are seeking an experienced IT Support Analyst II to support a large-scale metropolitan infrastructure organization based in Downtown Los Angeles. This is an excellent opportunity for a hands-on IT professional who thrives in a fast-paced support environment and enjoys providing white-glove technical support across end users, conference technologies, and enterprise systems.

This role is fully onsite and supports a collaborative enterprise IT environment, including desktop support, AV/VC conference room support, Service Desk operations, and mobile device troubleshooting.

Key Responsibilities:

Respond to walk-up and phone support requests and create/manage tickets in ServiceNow.
Troubleshoot hardware, software, and connectivity issues.
Support conference rooms and committee rooms with AV/VC technologies and hybrid Zoom meetings.
Configure and troubleshoot laptops, desktops, mobile devices, and peripherals.
Manage and support loaner equipment inventory.
Install software and provide user support for enterprise applications.
Support users utilizing Windows 11 and Microsoft Office applications.
Assist with Active Directory-related support functions.
Utilize automatic call distribution (ACD) systems in a Help Desk environment.
Work collaboratively with IT teams and internal departments to resolve technical issues efficiently.

Required Technical Experience

Candidates should have experience with several of the following technologies and platforms:

ServiceNow.
Zoom.
Microsoft Teams.
Windows 11.
Active Directory.
SCCM.
Tanium.
Adobe Applications.
CheqRoom.
Workspace ONE (WS1).
Microsoft Office Suite.
Granicus.

Qualifications:

Bachelor’s degree in Information Technology or related field preferred.
Minimum 2 years of relevant IT support/help desk experience.
Strong troubleshooting experience with hardware, software, AV/VC equipment, and mobile devices.
Experience supporting conference room technologies and hybrid meeting environments.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and able to multitask effectively.
Ability to work independently and collaboratively within a team environment.
Must be local to Southern California.

Additional NotesL

This position is fully onsite in Downtown Los Angeles.
Candidates must be able to work an early schedule as needed.
Candidates with current CalPERS membership cannot be considered.
No sponsorship available for this opportunity.

If you are a customer-focused IT professional who enjoys solving technical challenges and supporting enterprise users in a dynamic environment, we encourage you to apply.

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