IT Support Analyst II
Location: Downtown Los Angeles, CA
Schedule: 9/80 Schedule, Every Other Friday Off
Work Type: 100% On-Site
Compensation: $46.52 - $50.54/hr DOE
Employment Type: Contract, Up to 6 Months
We are seeking an experienced IT Support Analyst II to support a large-scale metropolitan infrastructure organization based in Downtown Los Angeles. This is an excellent opportunity for a hands-on IT professional who thrives in a fast-paced support environment and enjoys providing white-glove technical support across end users, conference technologies, and enterprise systems.
This role is fully onsite and supports a collaborative enterprise IT environment, including desktop support, AV/VC conference room support, Service Desk operations, and mobile device troubleshooting.
Key Responsibilities:
- Respond to walk-up and phone support requests and create/manage tickets in ServiceNow.
- Troubleshoot hardware, software, and connectivity issues.
- Support conference rooms and committee rooms with AV/VC technologies and hybrid Zoom meetings.
- Configure and troubleshoot laptops, desktops, mobile devices, and peripherals.
- Manage and support loaner equipment inventory.
- Install software and provide user support for enterprise applications.
- Support users utilizing Windows 11 and Microsoft Office applications.
- Assist with Active Directory-related support functions.
- Utilize automatic call distribution (ACD) systems in a Help Desk environment.
- Work collaboratively with IT teams and internal departments to resolve technical issues efficiently.
Required Technical Experience
Candidates should have experience with several of the following technologies and platforms:
- ServiceNow.
- Zoom.
- Microsoft Teams.
- Windows 11.
- Active Directory.
- SCCM.
- Tanium.
- Adobe Applications.
- CheqRoom.
- Workspace ONE (WS1).
- Microsoft Office Suite.
- Granicus.
Qualifications:
- Bachelor’s degree in Information Technology or related field preferred.
- Minimum 2 years of relevant IT support/help desk experience.
- Strong troubleshooting experience with hardware, software, AV/VC equipment, and mobile devices.
- Experience supporting conference room technologies and hybrid meeting environments.
- Strong verbal and written communication skills.
- Highly organized, detail-oriented, and able to multitask effectively.
- Ability to work independently and collaboratively within a team environment.
- Must be local to Southern California.
Additional NotesL
- This position is fully onsite in Downtown Los Angeles.
- Candidates must be able to work an early schedule as needed.
- Candidates with current CalPERS membership cannot be considered.
- No sponsorship available for this opportunity.
If you are a customer-focused IT professional who enjoys solving technical challenges and supporting enterprise users in a dynamic environment, we encourage you to apply.